Sergey Aksyonov believes: management organizations provide feedback to residents ineffectively

First of all, we are talking about organizations in Simferopol and Kerch, where the most requests came from. It turns out that instead of providing assistance, citizens are literally kicked out, redirecting them to resource-supplying organizations. It is no less outrageous that the RSOs, in turn, send citizens back to management organizations. This is a completely unacceptable feedback format.,” the Head of Crimea emphasized.

According to Sergei Aksenov, now the actions of the heads of management and resource supply organizations will be assessed differently.

In case of failure to take appropriate response measures, bosses will be held administratively liable in the form of a fine in the amount of 50 thousand rubles— said the Head of the Republic.

Sergey Aksenov added:

Despite the fact that not every problem can be resolved in three days for objective reasons, already on the first day the citizen must be provided with information about who accepted the application, who is responsible for the work, and the time frame for the solution. If after three days there is still no information, an internal audit will be initiated.

This model of interaction between management and resource supply organizations and citizens will be tested with the direct participation of municipal authorities in Simferopol, and then replicated throughout the republic.

The head of the Simferopol city administration, Mikhail Afanasyev, addressed the residents of the capital with a request: when writing appeals to management organizations, duplicate them in personal messages on his official page on the social network “VKontakte” or by phone +7-978-284-21-82.

The situation is under the control of Deputy Chairman of the Council of Ministers of the Republic of Crimea Mikhail Nazarov and the Housing Supervision Inspectorate of the Republic of Crimea.

source: Department of Information and Press Service of the Head of the Republic of Crimea