Since the beginning of the year, the Unified Contact Center of Sevastopol has received and processed about 33 thousand requests

The single contact center, operating at the sites of the Social Fund of Russia and the Sevastopol Coordination and Information Center for Social Protection, continues to help Sevastopol residents understand the system of social services and find optimal solutions to receive the necessary assistance.

On the first line, a virtual assistant responds to typical requests. If it is necessary to receive detailed advice, the assistant transfers the call to first-line operators and Social Fund employees. If the question concerns the provision of regional social support measures or other social topics, then the call is redirected to second-line operators, social work specialists of the Sevastopol Coordination and Information Center for Social Protection.

We regularly analyze the statistics of requests and the work of the contact center, which allows us to identify the main problems and improve the quality of service. Together with colleagues from the Social Fund, about 33 thousand requests have been received and processed since the beginning of the year. Operators are social work specialists who regularly undergo training in customer focus— the press service of the Government of Sevastopol quotes the director of the Sevastopol Coordination and Information Center for Social Protection Alevtina Zlobina.

To protect personal data, the conversation takes place in compliance with the legislation on personal data.

As Elena Gaivoronskaya, manager of the Sevastopol Branch of the Pension and Social Insurance Fund of the Russian Federation, said, there are two ways of identification. First: by code word. You can set the code word yourself through your personal account on the State Services portal. If the code word is not set, SNILS data will be needed for identification.

Calls are accepted at telephone number 8 800 100 00 01. They are free for both landline and mobile phone subscribers registered in the Russian Federation. The unified contact center is open: Mon-Thu: from 9:00 to 18:00, on Friday: from 9:00 to 16:45.

source: press service of the Government of Sevastopol