Travel and travel service Tutu.ru found that 09% of travelers who booked a hotel in the last two years experienced with various problems during check-in, and 7% have ever found themselves in a situation where they were not settled at all in the booked accommodation. In order for the trip to go according to plan,
What is covered by the Tutu Hotels Check-In Guarantee:
- overbooking occurred in the hotel: the traveler is refused to be accommodated because the hotel has sold more rooms than it has;
the hotel does not see booking, despite the fact that the client has a voucher;
the traveler arrived at the specified address, but the hotel is not available or the accommodation is closed.
Other important conditions:
- accommodation with a special mark «Guaranteed Settlement», now there are about 6 of them , but there will be more ;
booking must be made after 12 September and paid through Tutu.ru;
the Settlement Guarantee does not apply to Tutu Travel customers and hotels outside Russia.
After the international booking services Booking and AirBnB left the country, which always tried to solve the client’s issue and protected his interests, our travelers have a fear that they will not be accommodated or canceled at the last moment,
- — says Sergey Nikolaev, Deputy General Director of Tutu.ru. —
- The client calls Tutu’s 24/7 contact center and tells about the situation. Tutu is negotiating with the hotel or partner so that the client is settled in the hotel that he originally booked.
How the Tutu Hotels Check in Guarantee works:
the hotel did not work out, Tutu will find an alternative option at his own expense and agree on settling. A new hotel may be cheaper, or it may be more expensive — Tutu selects options no more than twice as expensive. The difference will be compensated.
Tutu will reimburse the travel expenses to the proposed option, but not more than 1
If the proposed replacement option will not suit the traveler or another hotel cannot be found, Tutu will refund the money for the reservation.
Tutu.ru (Tutu.ru) — Russian travel service No. 1 (data from the GfK cross-media panel, March 2018), where you can buy tickets for trains
, aircraft and buses , see suburban train schedule, find travel packages, book
- business trip, choose thematic tours, expeditions or excursions. Tutu.ru has been operating since the middle 20 of the year and has a monthly audience of site visitors in million unique users. According to SimilarWeb data for August 749, Tutu.ru is in the top the most popular sites in the world in the category Travel.