Bank of Russia: the number of complaints about the availability of compulsory motor insurance decreased by 87%

CrimeaPRESS reports:

On October 31, 2024, as part of the annual Forum of Insurance Market Leaders, industry representatives discussed the present and future of insurance in Russia. Alexey Arsenov, Deputy Head of the Department of Behavioral Supervision in the Sphere of Insurance Services of the Service for the Protection of Consumer Rights and Ensuring the Availability of Financial Services of the Bank of Russia, noted a decrease in the number of complaints to the regulator for a number of types of insurance services, including compulsory motor liability insurance — by 87% (according to preliminary data for the first 9 months of the year).

As part of the preventive supervision that the Bank of Russia carries out over the insurance market, we, in particular, annually monitor the availability of compulsory motor liability insurance— said Arsenov. – And here we can say that insurers have improved, and in the number of complaints on this topic we see a significant decrease — almost 90%.

This year, the regulator has already carried out about 40 control events throughout the Russian Federation. Also, special attention was paid to a number of federal subjects. For example, this year the Bank of Russia separately monitored the situation with the availability of compulsory motor insurance in the Far Eastern, Southern, and North Caucasus federal districts.

According to a representative of the Bank of Russia, in 2024 compared to 2023, the number of complaints about the mandatory “motor citizen” decreased significantly, “in some federal districts almost nine times, somewhere around six times.”

President of the Russian Union of Auto Insurers (RUA) Evgeny Ufimtsev emphasized that the insurance community, in his opinion, is one of the most customer-oriented in the financial market.

One of the major achievements was the reduction in the number of complaints and the problems expressed to us by clients — I mean the entire insurance community. About 3-4 years ago we heard complaints about KBM, about the inability to buy policies, about settlements, misselling and other shortcomings from the insurance communityhe said. – It seems to me that, indeed, insurers in this sense have greatly corrected their face, improved it, and now this is one of such client-oriented financial instruments in the insurance market, which is tailored to the individual, works in different areas of activity to do better for the consumer — the policyholder. I can proudly say that we are probably one of the best in terms of self-regulation in the financial market.

Let us recall that earlier in the next issue of “Monitoring regional risks of unfair actions in compulsory motor liability insurance” of the Bank of Russia it was reported that the number of regions with increased risks of fraud in compulsory motor liability insurance decreased from 10 to 4. Countering unfair practices and their reduction helps to maintain the level of availability of compulsory motor liability insurance in the regions and contain prices to «motor citizen».

source: press service Information project «OSAGO: public examination»

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