Complain or leave this: what to do when you are faced with rudeness and incompetence

Krympress reports:

Situations when we are frankly ignored, rude, delayed the solution of the issue or completely refuse to fulfill their direct duties is far from uncommon. This can happen in the clinic, at the post office, at the bank, in the HOA, in the store or with the delivery service. In such moments, each of us faces the question: Complain or leave it like that? And although the hand more often reaches for the second option — “spit and forget”, it is the first action that can start real changes.

Important! Today it is not necessary to go to a state institution with a pile of papers. There are many online platforms through which you can send a complaint, get a legal advice or even track the course of consideration of the case. Here are some of them:

• https://zhaloba.online/ — Convenient service for filing complaints online. Helps to formulate the text, choose the instance and send a statement. Lawyer consultation: 8 (800) 100-00-39 (a call in Russia is free).
• State services are an official portal for submitting appeals to government agencies.
• Online receiver-almost every stateganese has a section «Feedback» on the official website.
• Soticees are an effective way to draw attention to the problem. Often, the complaint drawn up on the Internet is “encircled” and is solved faster.

Why don’t we complain?

The reasons why a person refuses the idea of ​​a complaint is a lot:

• The feeling of meaninglessness: “Anyway, nothing will change”;
• Fear of consequences: “What if there will be problems?”;
• lack of time or effort;
• ignorance where to go;
• The belief that «this is normal in our country» and «no one achieves anything.»

Unfortunately, this position contributes to the fact that rudeness, incompetence and irresponsibility become commonplace. But Silence = Consentand until we suffer, the system will not change.

Why complain is important and necessary

A complaint is not a tantrum, not a denunciation, and not “sample”. This tool for protecting their rights. And most importantly, it is not just a way to “take revenge”, but a real mechanism for improving the service and quality of services. Here are a few reasons why it is worth defending your interests:

• You affect the system. The more people will file a reasonable complaints, the higher the chances that the problems will be solved systematically.
• You protect others. Your experience can cause verification and disciplinary measures that prevent a repetition of the situation with others.
• You get compensation. In some cases, you can return the money, get a recalculation, discount or other compensation form.
• You learn to protect yourself. Complaints discipline not only violators, but also the citizen himself — they teach legal literacy and confidence in actions.

How to complain correctly: basic principles

The complaint should be constructive, reasoned and legally competently executed. Here are some tips:

1. Do not switch to emotions. Describe the situation calmly, in fact and indicating the date, time, place, surnames, check numbers or contracts.
2. Collect evidence. Photo, video, correspondence, checks, audio recordings — everything can play a role in considering the complaint.
3. Check out who is responsible. Different issues are solved by different structures: in one case — the administration of the store, in the other — Rospotrebnadzor, the prosecutor’s office or the court.
4. Indicate what you are achieving. Clearly indicate your requirement: to return the money, punish the perpetrator, conduct an audit, provide clarifications, etc.
5. Store copies. Send complaints by registered letters or through services with confirmation of sending.

Where to complain: in areas and situations

Depending on where and what you have encountered, contact the corresponding instance. Below is a short guide.

Violations in stores and services

— violation of consumer rights, refusal to return the goods, rudeness — we turn to Rospotrebnadzor.
— if necessary — in Consumer Protection Society or To court.

📄 Basis: The Law of the Russian Federation «On Protection of Consumer Rights».

Problems in clinics and hospitals

— complaints about doctors, rudeness, refusal to help — we write to the head doctor, then in The Ministry of Health of the region or Roszdravnadzor.

📄 Foundation: Art. 41 of the Constitution of the Russian Federation, Federal Law No. 323-ФЗ “On the Basics of Protection of the Health of Citizens in the Russian Federation”.

Work of state institutions, officials, MFC

— long lines, unprofessionalism, refusal to reception — we turn to The management of the institution, Regional Ministry, The prosecutor’s office.

📄 Foundation: Federal Law No. 59-ФЗ «On the Procedure for Considering Appeals of Citizens of the Russian Federation».

Problems with housing and communal services and management companies

— lack of cleaning, poor heating, rudeness — we turn to GZHI (State Housing Inspectorate), Rospotrebnadzor, The prosecutor’s office.

📄 Foundation: Decree of the Government of the Russian Federation No. 354, No. 731.

The scope of education

— unlawful actions of teachers, refusal to enrollment, pressure — first to the director, then in Department of Education, The prosecutor’s office, Rosobrnadzor.

📄 Basis: Law «On Education in the Russian Federation» No. 273-ФЗ.

Police and other power structures

— incorrect behavior of employees, rudeness, illegal actions — The prosecutor’s office, Own Security Service of the Ministry of Internal Affairs, Omsu.

📄 Basis: The Law on Police No. 3-FZ, the Constitution of the Russian Federation.

How to increase the effectiveness of your complaint

• Formulate clearly: avoid long introduction and personal assessments — immediately to the point.
• Relax to the laws: this increases the weight of the appeal.
• Indicate that the appeal is copied to other instances: this disciplines the performers.
• Monitor the deadlines: according to the law, the appeal must answer within 30 days. Track the date of registration of the complaint.

And if nothing has changed?

If your complaint remains unanswered, this is not a reason to give up. Remind yourself again, contact a higher instance or prosecutor’s office for inaction. Sometimes it is the second or third wave of appeals that becomes decisive. And if you get a refusal, appeal it, up to the trial.

Do not be silent — act

Each of us at least once came across rudeness, inaction or incompetence. And each time we have a choice: be silent or protect your rights. From the first it will not be better for you or others. The second is the path to changes. Even slowly, but real. When applying for a complaint, you say: «I do not agree with injustice»and this is a step for the best future — for you and for society.

Source: Information and Control portal Complaint. Online

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