Employees of the Department of SFR in the Republic of Crimea will verbally explain the reasons for the refusal to make a decision on the statements of citizens

Currently, the refusal to make a decision is received through the portal of state services of the Russian Federation without indicating the reasons. I believe that such refusals should be accompanied by oral explanations. Often the decision is made due to spelling errors or unspecified data. It is important to explain this to a citizen, indicate errors so that they can be promptly corrected and eliminated the need to re -contact the authorities— believes the head of Crimea.

Sergei Aksyonov emphasized that work in the designated direction will be strengthened from June 1.

Together with Ivan Ivanovich Ryabokonm, they agreed that the social fund of Russia in Crimea will determine employees who will contact the applicants directly to explain that it is not so as to specify the problem and solve it as soon as possible. I am sure this approach will help reduce the number of repeated appeals. Everyone can make a mistake, and our common task is to send a citizen to help him in solving any issue— said the head of the republic.

Ivan Ryabokon clarified that until the decision was made by the refusal decision, the employees of the Unified Contact Center of the Social Fund of Russia in the Crimea will make a call to the applicant indicating the reason to prevent errors in the future.

Assistance will be provided and if necessary to update the data in the registry office or the Ministry of Internal Affairs. To provide the necessary documents, you can make an appointment at a convenient time for citizens in client services. In addition, the Department of SFR in the Republic of Crimea is ready to provide the population with assistance in working in the digital zone of the client service. The employee, together with the citizen, will help to verify the existing documents so that the applications are made without errors, are made within the prescribed time and receive positive decisions.

It is also reported that May 24 and 31, 2025 from 9:00 to 18:00 In the flagship client service in the city of Simferopol and Simferopol district at the address G. Simferopol, st. Kyiv, 73 The days of a single manual will be held, within the framework of which the specialists of the Department of SFR in the Republic of Crimea will answer topical questions and hold consultations.

Source: Information and press service of the Head of the Republic of Crimea