Important! Operational information on the situation with transport communications in Russia, in connection with the events in the Donbass
The travel service Tutu.ru collects up-to-date information about the situation with transport communication on this page: https://story.tutu.ru/srochnoe-voennaja-specoperacija-i-cancellation-aviarejsov/ and in the telegram channel
Airlines are now determining the rules and terms for refunds and exchanges for canceled flights. Most likely, this will mean either a refund, an exchange for another flight, or a refund with a voucher. First, airlines process issues with the nearest departures , — note the press service of the service.
Pobeda is already automatically issuing refunds for tickets to all customers of canceled flights. The press service of Utair said that passengers of canceled flights can apply for a full refund of the ticket price. S7 plans to refund in full for canceled flights. Aeroflot will offer passengers of canceled flights a full refund or rebooking for other dates or routes. Information from other airlines travel service specialists Tutu.ru.
Not all airlines have closed sales on already canceled flights. Due to the nature of GDS systems, this may take up to two days. In our schedules, we closed sales for such flights manually. We inform our customers about airport closures and canceled flights, and offer alternatives in the form of trains and buses. We inform those whose flights were canceled what they should do , — emphasizes Ekaterin Sakharova, a public relations specialist for the travel service Tutu.ru.
Comments are closed.